I
have questions about roaming.
What
is roaming?
If you use an analog
or digital cellular phone while travelling throughout Canada or
the United States, then you are "roaming". To be considered
"roaming", you must be outside the SaskTel Mobility cellular
coverage area. Because the SaskTel Mobility cellular coverage area
covers nearly all of Saskatchewan, you are not usually roaming unless
you are outside the province of Saskatchewan.
Roaming charges vary:
- In Canada
If you are roaming
within Canada, there are no special or extra charges for roaming.
You are charged the same airtime as you are at home in Saskatchewan.
A standard long distance rate applies for calls placed and received
within Canada, but outside Saskatchewan. For more information,
see Roaming in Canada.
- In the United
States
When you are
roaming in the United States, you will be billed at the rate
of $0.95 Canadian per minute, with no additional
charges for long distance, U.S. taxes or daily surcharges.*
For more information, see Roaming in the
United States.
* May not apply to
all National plans.
return to questions
What
about roaming in Canada?
Through
SaskTel Mobility's partnerships with wireless carriers across Canada,
you have access to analog and digital cellular coverage throughout
the country. While travelling in Canada, you can access your Voice
Message Service and other calling features, and you pay the same
airtime rate you pay at home.
To
place calls:
Check
to make sure your roam indicator is steady. It has to be steady
before you can makes calls.
- To
make a local call, follow the dialing patterns* for the area you
are in, then press Send.
- To
make a long distance call, dial 1, the area code, and the 7-digit
number. Then, press Send.
* If
you are in an area which has two area codes, such as Toronto, you
must include the area code to make a call.
To
receive calls:
While
travelling in Canada, Call Delivery delivers your calls automatically
anywhere a Bell Wireless Alliance member carrier has analog or digital
cellular coverage.
- If
you do not want to receive calls, deactivate Call Delivery by
pressing: * 1 9 and Send. (You will need to do this every day
because Call Delivery activates at midnight.)
- If
you decide you want to receive calls after deactivating Call Delivery,
activate it by pressing: * 1 8 and Send.
To
access Voice Mail:
- Dial
1, the area code 3 0 6, and your cellular phone number. Press
Send.
- When
the greeting answers, press 7.
- Enter
your password when prompted to do so.
- Follow
the voice prompts to retrieve messages.
Getting
Help
To
get information on the network where you are roaming, or to find
out the appropriate roamer access number for the area, dial *611,
*711, or *811 (in some areas you don't have to include the *). You
must call when you're in the area for which you want the network
information or roamer access number. There is no charge for this
call.
Note:
The reason we cannot provide one number to call to get help is:
(1) not every cellular carrier uses the same number, (2) we can't
guarantee whose network you'll be roaming on, and (3) the number
to use is dependent on the type of phone you own. Therefore, try
each number until you find one that works in the area you are roaming
in. Also, please be advised that there are some areas where none
of these numbers will work.
Billing
When
you are roaming in Canada, airtime is billed according to your SaskTel
Mobility rate plan.
If
you have free minutes included in your SaskTel Mobility rate plan,
you can use those free minutes while roaming in Canada.
You
will also be billed for all applicable long distance charges.
Voice
Mail Tip
Store
your voice mail access number (1 + 306 + your wireless phone number)
as a speed dial number. This makes it easier for you to retrieve
messages both at home and while roaming.
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What
about roaming in Roaming Partner coverage?
SaskTel
Mobility offers Roaming Partner cellular coverage in two main areas:
south of Coronach and south of Lake Alma to the United States border
(see our cellular coverage map). This coverage is very limited when
using a 0.6 watt portable cellular phone. With a 3 watt transportable
cellular phone and external antenna, coverage may be extended.
To
place calls:
Check
to make sure your roam indicator is steady. It has to be steady
before you can make calls.
- To
make a local call, follow the dialing patterns* for the area you
are in, then press Send.
- To
make a long distance call, dial 1, the area code, and the 7-digit
number. Press Send.
* If
you are in an area which has two area codes, such as Toronto, you
must include the area code to make a local call.
To
receive calls:
- Roaming
Partner coverage is served by FMR+ (Follow Me Roaming Plus). To
deactivate FMR, press * 1 9 and Send.
To
access Voice Mail:
- If
you have activated FMR to receive calls, you must first deactivate
it by pressing * 1 9 and Send. (Wait a few minutes to make sure
it has deactivated.)
- Dial
1, the area code (306), and your cellular phone number. Press
Send.
- When
the greeting answers, press 7.
- Follow
the voice prompts to retrieve messages.
- Reactivate
FMR by pressing * 1 8 and Send.
Billing
When
roaming in the Roaming Partner cellular coverage area, airtime is
billed according to your SaskTel Mobility rate plan, instead of
United States roaming charges. However, because service is provided
by a United States cellular company (Sagebrush Cellular), United
States long distance charges apply.
When
placing calls, long distance charges apply from Glasgow, Montana
(where Sagebrush Cellular is based) to the location being called.
When
receiving calls, long distance charges apply from Glasgow to your
home cell site.
Exception.
. .
Long
distance charges do not apply when a cellular dials 511 to call
another cellular in the same area.
The
two cellular phones must be in the same cell site area to avoid
long distance charges.
return to questions
What
about roaming in the United States?
SaskTel
Mobility has roaming agreements in most American cellular coverage
areas, giving you access to a large U.S. cellular network. When
you are roaming in the United States, you pay a flat rate of $0.95
Canadian per minute, with no additional charges for long distance,
toll or daily surcharges.*
With
a digital phone and Digital PCS service from SaskTel Mobility, you
will have Digital PCS service wherever 800 MHz CDMA coverage is
available; and, when you are outside the digital coverage area,
your digital phone will automatically switch to the analog cellular
network.
* May not apply to
all National plans.
To
place calls:
Check
to make sure your roam indicator is steady. It has to be steady
before you can makes calls.
-
To make a local call, follow the dialing patterns for the area
you are in, then press Send. (To find out the local dialing patterns
of the area you are in, call the local cellular carrier. See Getting
Help for information on how to contact them.)
-
To make a long distance call, dial 1, the area code, and the 7-digit
number. Then, press Send.
To
receive calls:
In
most major American centres, FMR+ (Follow Me Roaming Plus) delivers
your calls automatically. If you do not want to receive calls, deactivate
FMR+ by pressing * 1 9 and Send. FMR+ automatically reactivates
at midnight, or you can reactivate it anytime by pressing * 1 8
and Send.
In
areas not served by FMR+, you need to activate FMR to receive calls.
To do this, press * 1 8 and Send. If you decide you do not want
to receive calls, deactivate FMR by pressing * 1 9 and Send.
Some
areas have neither FMR nor FMR+. In these areas, callers must use
roamer access numbers to reach you.
(There
is no way to tell for sure if you are in an area with FMR+. Most
major centres in the United States have FMR+, but if in doubt, you
can activate FMR by pressing * 1 8 and Send. It will not interfere
with the FMR+ system. You can also dial *611, *711, or *811 [in
some areas you don't have to include the *] and ask the cellular
company where you are roaming if they have FMR+.)
To
access Voice Mail:
- Deactivate
FMR+ by pressing * 1 9 and Send. (Wait a few minutes to make sure
it has deactivated.)
- Dial
1, the area code (306), and your cellular phone number. Press
Send.
- When
the greeting answers, press 7.
- Follow
the voice prompts to retrieve messages.
Getting
Help
To
get information on the network where you are roaming, or to find
out the appropriate roamer access number for the area, dial *611,
*711, or *811 (in some areas you don't have to include the *). You
must call when you're in the area for which you want the network
information or roamer access number. There is no charge for this
call.
Note:
The reason we cannot provide one number to call to get help is:
(1) not every cellular carrier uses the same number, (2) we can't
guarantee whose network you'll be roaming on, and (3) the number
to use is dependent on the type of phone you own. Therefore, try
each number until you find one that works in the area you are roaming
in. Also, please be advised that there are some areas where none
of these numbers will work.
Billing
While
roaming in the United States, you
will be billed at the rate of $0.95 Canadian per
minute,
with no additional charges for long distance, U.S. taxes or daily
surcharges.* This rate applies to all calls received in the U.S.
and to calls placed in the U.S. to either the U.S. or Canada.
You
will receive this U.S. roaming rate regardless of the rate plan
you subscribe to. You only pay for the U.S. roaming minutes that
you use; these minutes are not deducted from the free minutes included
in your rate plan.
* May not apply to
all National plans.
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What
about roaming overseas?
GlobalRoam™
is an international roaming service that lets you use your cellular
service when you travel overseas.
Cellular
service outside of North America is mostly provided using GSM (Global
System for Mobile Communications) technology, whereas service in
North and South America uses analog or digital technologies.
So,
to be able to use cellular service overseas, you need a different
phone, a GSM phone, and a SIM (Subscriber Identity Module) card.
Your
regular analog or digital cellular phone will not work overseas.
You
do not have to purchase a GSM phone to be able to use GlobalRoam™;
you can rent a GSM phone through Roadpost (formerly Rent Express),
our authorized GlobalRoam™ agent.
Your
phone will be couriered to you, usually overnight, (shipping fees
apply).
If
you want all your calls to reach you while you are away, you can
forward your SaskTel Mobility wireless phone number to the one assigned
to your GlobalRoam™ service. Be aware,
however, that Roadpost cannot provide any technical assistance if
you are experiencing problems receiving calls forwarded from your
SaskTel Mobility number.
Getting
Help
If
you need cellular service while travelling overseas, call SaskTel
Mobility at 1-800-667-2355.
Billing
Roadpost
bills you directly for all charges associated with GlobalRoam™
service (i.e. phone rental, usage charges, etc...). You must have
a major credit card since Roadpost requires all charges be billed
to a credit card. No charges will appear on your SaskTel Mobility
bill.
return to questions
How
do I use roamer access numbers and 511?
Roamer
access numbers are special numbers that provide direct access to
the analog cellular or digital cellular network where you are travelling.
If callers know exactly where you are travelling, they can reach
you with a roamer access number. Roamer access numbers can be dialed
from either a landline or a wireless (analog or digital cellular)
phone; however, in Saskatchewan this affects how the call is billed.
Dialing
511 from a wireless phone is the same as calling the local roamer
access number; it is a shortcut for a wireless phone to call another
wireless phone in the same area. 511 can only be dialed from a wireless
phone.
Roaming
in Saskatchewan
A complete list of Saskatchewan roamer access numbers is available
here: Saskatchewan roamer access
numbers (pdf).
Roaming
outside Saskatchewan
SaskTel Mobility cannot guarantee the functionality of roamer
access numbers outside Saskatchewan. We recommend that you always
dial *611, *711, or *811 (in some areas, they don't have to include
the *) from your cellular phone to find out the appropriate roamer
access number for the area in which you're roaming (in Canada
and the U.S.). You must call when you're in the area for which
you want the roamer access number.
Note:
The reason we cannot provide one number to call to get help is:
(1) not every cellular carrier uses the same number, (2) we can't
guarantee whose network you'll be roaming on, and (3) the number
to use is dependent on the type of phone you own. Therefore, try
each number until you find one that works in the area you are
roaming in. Also, please be advised that there are some areas
where none of these numbers will work.
More
information about roamer access numbers and 511 can be found here:
When
to use roamer access numbers and 511
How
to use roamer access numbers
How
to use 511
Using
Call Forwarding with roamer access numbers and 511
When
to use roamer access numbers and 511
You
can use roamer access numbers (or 511) to receive calls if you have
Call Delivery turned off. If you turn Call Delivery off, callers
can only reach you by using roamer access numbers. However, if callers
use roamer access numbers when your Call Delivery is on, their calls
will still go through.
Using
roamer access numbers can save on long distance charges.*
*Note:
Although roamer access numbers can be dialed from either a landline
or a cellular phone; it is recommended that you use 511 when dialing
from a cellular phone.
How
to use roamer access numbers
Before
you leave, tell callers where you will be and provide them with
the roamer access numbers. Give your callers these instructions
(for calling from either a landline or wireless phone):
* For
long distance roamer access numbers, dial 1 (area code) and the
7-digit roamer access number. For local roamer access numbers, dial
the 7-digit roamer access number.
* Wait
for a tone, then dial (306) followed by the 7-digit wireless phone
number.
For
long distance roamer access numbers, callers are charged long distance
from the time they dial the roamer access number until the end of
the call. They will be charged even if the call is not answered.
If
the cellular customer is in the area local to the roamer access
number, they will not incur any long distance charges. (Normally,
if direct-dialed, the cellular customer would pay long distance
from their home area to the location where they receive the call.)
If both the landline caller and the cellular are in the same area,
neither pay long distance.
If
the cellular customer is not in the area local to the roamer access
number dialed, the cellular customer can still receive the call,
but they will be charged long distance from where they receive the
call to the site of the roamer access number.
Voice
Mail Tip . . .
Voice
Message Service only answers if the wireless phone is dialed directly,
not through a roamer access number. To leave a message, the caller
must call your wireless phone number directly.
How
to use 511
From
a wireless phone, dial 511, press Send, wait for a tone, then dial
the area code and wireless phone number (do not press Send again).
This automatically translates into the roamer access number for
the calling area you are in, ensuring the same tower processes both
calls.
Using
Call Forwarding with roamer access numbers and 511
Call
Fowarding features do not work for calls you receive through roamer
access numbers or 511. If callers try to reach you through a roamer
access number (or 511), the call will ring until you answer it.
If you do not answer after four rings, or if your phone is turned
off, callers will hear a recording indicating you are away from
your phone or out of the serving area.
return to questions
How
do I call another cellular user who is roaming in the same area
as I?
From
a wireless phone, dial 511, press Send, wait for a tone, then dial
the area code and wireless phone number (do not press Send again).
This automatically translates into the roamer access number for
the calling area you are in, ensuring the same tower processes both
calls.
return to questions
Why
can't people leave messages for me when they call me using a roamer
access number?
Voice
Message Service answers only when your cell number is dialed directly,
not when it is called through a roamer access number. To leave a
message, the caller must call your wireless phone number directly.
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